With auto lending volume at an all-time high, many lenders and servicers are turning to AI tools to streamline and enhance collections and customer service efforts. From the use of intelligent virtual assistants to handle more simple customer interactions or sophisticated conversation analytics software to gain actionable business intelligence, to custom SaaS collection software to predict when and how much delinquent accounts will pay, lenders and servicers have more tools at their disposal than ever before.

This interactive session will take a look at key considerations before you implement AI tools in collections and servicing. Additionally, examples of AI’s impact on loan portfolio performance will be shared.


  • Why should artificial intelligence be used in auto loan collections and servicing?
  • What questions should you ask before you implement AI tools in collections?
  • How to arrive the right mix of technology and traditional (human) customer service
  • Real life examples of the use of AI in collections