You may not know what the regulators are looking for in your repossession and product cancellation operations. This session will help you answer that question.


  • What is the guidance – State and CFPB?
  • How do you operationalize the process in a few meaningful steps as possible?
  • What about deficiency letters, military checks?
  • The chain reaction of these processes gone bad – fines and consent orders on FCRA, SCRA and a troubling customer experience.
  • Transparency and ‘dashboarding’ the process