Auto lending volume is at an all-time high, and many lenders and servicers are turning to AI tools to streamline and enhance collections. AI provides efficiencies without sacrificing personalization. This leads to improved customer satisfaction and, ultimately, increased revenue. It’s clear that AI is becoming necessity in auto finance loan servicing due to the industry’s explosive growth and heightened focus on customer satisfaction. Therefore, the right mix of technology and traditional customer service is the recipe for meeting continued demand… and keeping the industry in high gear. Please bring your questions to this interactive discussion about the practical uses of AI/ML for the industry.
- How to implement AI/ML for collections
- Key Challenges and Associated Risks to implementation
- What is the right nix of technology and traditional (human) interactions?
- Clarify any doubts