Dive into the newly coined fair servicing term within the auto lending industry. Through the identification of “fairness” regulations like ECOA, FDCPA, UDAP & UDAAP, FCRA. We will discuss the risks for fair treatment during post origination activities. Provide examples of complaints and social media complaints and best practices. Wrapping up we will take a look at the CFPB’s Fair Lending Report and the high level of regulatory scrutiny from federal regulators and states.


  • Manage the fair servicing risk
  • Best practices for servicing fairly
  • Learn regulator and state attorneys general interpretations of fair servicing and best practices that can help avoid risk