As retail demand shifts to used cars, e-commerce and omnichannel models are slowly but steadily challenging the benefits of market-based incumbency for retailers as they see Carvana delivering next day in 100+ markets and CarMax lay plans to go omnichannel this year.  The heretofore advantages of location, location, location for local retailers are under assault
Clay Christensen’s Jobs to Be Done work is particularly valuable in automotive today in understanding the “jobs” your customers are hiring you for in today’s transparent market. We’ll share the core customer jobs in the car buying process that we found conducting thousands of interviews and live purchase experiments with car shoppers using this framework
Panelists from firms known for their expertise in residual values and predictions will address the following pressing questions for the pre-owned auto industry: What 2020 model do you find most intriguing from a residual value forecast perspective and why? What trends could come together to make the spring market quite noticeable like years past or
Panelists from firms known for their expertise in residual values and predictions will address the following pressing questions for the pre-owned auto industry: What 2020 model do you find most intriguing from a residual value forecast perspective and why? What trends could come together to make the spring market quite noticeable like years past or
Coming into a new-vehicle sales downturn, historically dealers focusing on the growth of used-car sales and fixed operations revenues survived and prospered. Today however, by actively pursuing the temporary and then-permanent sales and service needs of the gig economy and ride-share drivers, dealers today are already experiencing explosive sales and service-dollar growth ahead of the
Consumers appreciate Amazon because Amazon listens and delivers. The auto industry, however, ignores the experience today’s car buyers want. We offer a challenging and confusing trade-in process. We reskin old processes instead of implementing new processes that make customers happy. We generate leads instead of creating an exceptional customer experience. Yes, adaptation is challenging when you
Whether you are part of an OEM or working in a dealership, you are spending money, time and effort trying to find the next best thing to drive your CPO business. A key lies in being able to maintain CPO processes and performance through turnover at the OEM and retail level. We have found the
The automotive industry looks much different than it once did. Margins are compressing. Resources are thinning, and wholesale demand is at a high, and yet there are still the same number of hours in the day. In this engaging workshop, Doug Hadden, VP, ACV Auctions, will outline how you can increase your bottom line and

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